Provider

Isabel Burkhard
SATI
Anglerstraße 15
80339 München, Germany

SATI is a brand operated by Isabel Burkhard and delivered in collaboration with David Codesido. SATI is not a separate company.

Contact

Email: contact@sati.earth
Contact form: on our website

VAT

Small business according to § 19 UStG. No VAT is charged.

Responsible for content

According to § 18 (2) MStV:

Isabel Burkhard, Anglerstraße 15, 80339 München, Germany: For organisations, Our story, Team, Stay connected and the legal pages.

David Codesido: For individuals, Events, Hosted by SATI and Our inspiration.

Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Liability for links

Our website contains links to external websites. We have no influence on their content and accept no liability for it. The respective provider is always responsible for the content of linked pages.

Copyright

Texts, images and the SATI Framework on this website are protected by copyright. Use beyond the limits of copyright law requires our written consent.

1. Controller

The controller responsible for data processing on this website is Isabel Burkhard, Anglerstraße 15, 80339 München, Germany, email contact@sati.earth.

2. Your rights

You have the right to:

• access the personal data we hold about you (Art. 15 GDPR)
• have it corrected (Art. 16) or deleted (Art. 17)
• restrict its processing (Art. 18)
• receive it in a portable format (Art. 20)
• object to processing based on legitimate interest (Art. 21)
• withdraw any consent at any time, with effect for the future (Art. 7 (3))

You also have the right to lodge a complaint with a data protection supervisory authority. For us this is the Bavarian State Office for Data Protection Supervision (BayLDA), Promenade 18, 91522 Ansbach, Germany.

3. Hosting and server logs

This website is hosted by Hostinger International Ltd., 61 Lordou Vironos Street, 6023 Larnaca, Cyprus. When you visit, the server automatically records technical data: IP address, date and time, page requested, browser and operating system. We need this to deliver the website securely. Legal basis: Art. 6 (1)(f) GDPR. Log files are deleted after 14 days. We have a data processing agreement with the host. Our email (contact@sati.earth) also runs on Hostinger.

4. Cookies and consent

We use the consent tool Real Cookie Banner to ask for and record your consent. Essential cookies are needed for the website to work and are always active. Any other cookies are only set if you agree. Your choice is stored in a cookie in your browser and as a consent record (pseudonymous ID, date, time and choice) on our server, so we can prove your consent as required by Art. 7 (1) GDPR. Consent records are deleted after twelve months. Legal basis: § 25 (2) no. 2 TDDDG for essential cookies, § 25 (1) TDDDG together with Art. 6 (1)(a) GDPR for all others, and Art. 6 (1)(c) GDPR for the consent record. You can change your choice at any time via "Cookie settings" in the footer.

5. Statistics

We use Koko Analytics to count page views. It runs on our own server, with its cookie option switched off, and stores no personal data or IP addresses. Nothing is read from or stored on your device. Legal basis: Art. 6 (1)(f) GDPR, our interest in understanding how the website is used.

6. Contact form and email

Messages from our website forms (contact form, programme finder, feedback) are stored in a protected database on our website server at Hostinger (section 3) and reach us as an email. When you contact us, we process your name, email address, organisation, phone number if you give it, and your message to answer your enquiry and, where relevant, to prepare a proposal or contract. Legal basis: Art. 6 (1)(b) GDPR for enquiries before a contract, otherwise Art. 6 (1)(f). We delete enquiries that don't lead to a contract twelve months after our last contact. If a contract follows, invoices and related business records are kept for the statutory periods of the German Commercial and Tax Codes (up to eight years for invoices and accounting records, six years for business letters), and then deleted.

6b. Contracts, invoices and payment

When you book a service, we process your name, address, billing details and the service booked to carry out the contract and to invoice it. Payment is made by bank transfer, so your bank details reach us through the transfer. Legal basis: Art. 6 (1)(b) GDPR, and Art. 6 (1)(c) GDPR together with § 147 AO for keeping invoices.

7a. Programme finder

Your answers in the programme finder are processed in your browser. They reach us only if you choose to send your summary. We then store your answers and suggested path together with your name, email address and phone number, so we can reply and suggest a next step. They are handled like a message through the contact form (section 6), including the legal basis and deletion periods.

7b. Stay connected and the SATI Network

If you fill in our "Stay connected" form, we process the details you give us (such as name, email, where you are based, your work, skills, qualifications, interests and, if you choose, phone, WhatsApp and social media) to stay in touch with you and to keep an organised directory of the people we collaborate with. Legal basis: your consent, Art. 6 (1)(a) GDPR. The details are stored on our own website server at Hostinger (section 3). We don't share them with third parties. We delete them when you withdraw your consent, or at the latest three years after our last contact.

If you also agree to receive occasional news about events, workshops and collaboration opportunities, we send them by email only after you have confirmed your address (double opt in). Every email contains a way to unsubscribe.

If you are a practitioner in the SATI Network, we publish your profile page only with the content you have approved, and remove it whenever you ask.

7c. Feedback

If you send us feedback through the feedback button, we process your message, the page it refers to and, if you add it, your email address, to improve our website and services. Legal basis: Art. 6 (1)(f) GDPR. We delete feedback twelve months after receiving it.

8. Booking calls and sessions

We arrange calls and sessions by email, after you contact us through a form on this website (section 6). We do not use an online booking tool at the moment. If we add one, we will update this policy before it goes live.

9. Fonts

The fonts on this website are hosted locally on our server. No connection to external font servers such as Google is made.

10. Sessions and health information

For individual sessions such as Zenthai Shiatsu, we may ask about health conditions so we can work safely. This is sensitive data under Art. 9 GDPR. We only process it with your explicit consent (Art. 9 (2)(a)), keep it confidential, and delete it three years after your last session, the general limitation period for possible claims. You can withdraw your consent at any time.

11. Workshops and photos

For workshops we process participant names and contact details to deliver the session (Art. 6 (1)(b) GDPR) and delete participant lists twelve months after the workshop, unless they are part of an invoice. The reflection survey is anonymous. We only take or publish photos with the consent of the people shown (Art. 6 (1)(a) GDPR), and you can withdraw that consent at any time.

12. Working with David Codesido

Sessions are delivered together with David Codesido, who works from Portugal, within the EU. Where needed to deliver a service, we share your name and booking details with him, on the basis of a written agreement that binds him to confidentiality and data protection.

13. LinkedIn

Links to our LinkedIn profiles are plain links. LinkedIn only receives data if you click them.

14. Encryption

This website uses TLS encryption. You can tell by "https://" and the lock symbol in your browser's address bar.

15. Do you have to provide data?

You don't have to provide personal data to use this website. To answer an enquiry or carry out a booking, we need your name and email address. Without them, we cannot respond or deliver the service.

16. No automated decisions

We don't use automated decision making or profiling according to Art. 22 GDPR.

17. Your right to object

Where we process your data on the basis of legitimate interest (Art. 6 (1)(f) GDPR), you can object at any time for reasons arising from your particular situation (Art. 21 GDPR). We will then stop, unless we can show compelling legitimate grounds that override your interests, or the processing serves legal claims. An email to the address above is enough.

18. Changes

We update this policy when our services or the law change. The version published here applies.

General

1. Contracting party

Your contract is with Isabel Burkhard, SATI, Anglerstraße 15, 80339 München, Germany ("we"). Services are delivered by Isabel Burkhard together with David Codesido.

2. Scope

Part A applies to organisations: companies, associations, foundations and public bodies acting in their professional capacity (§ 14 BGB). Part B applies to private individuals who book as consumers (§ 13 BGB). Part C applies to open workshops with individual tickets. Different terms of a client only apply if we agree to them in writing. Contracts are concluded in English or German.

3. Prices and payment

All prices are final prices. As a small business under § 19 UStG, we do not charge VAT. Invoices are payable by bank transfer within 14 days.

4. Nature of our services

Our services support wellbeing, awareness and team development. They are not medical, psychological or psychotherapeutic treatment and do not replace it. Participants take part on their own responsibility, can stop or sit out any exercise at any time, and should tell us about relevant health conditions in advance.

Part A · Organisations

A contract is concluded when the client confirms our written proposal. Travel and venue costs outside Munich and Lisbon are charged separately if agreed in the proposal.

Cancellation by the client:

• more than 30 days before the session: free of charge
• 30 to 15 days before: 50% of the fee
• 14 days or less: 100% of the fee

Pilot guarantee: for Labs booked at the pilot rate, we refund the full pilot fee if the client's team lead tells us by email, within seven days after the reflection call, that the Lab was not worth the time. No reasons are needed. We refund within 14 days of receiving the email. Costs we paid to third parties on the client's behalf, such as venue hire or travel, are only refunded if the proposal says so. The guarantee applies once per organisation. If the reflection call does not take place for reasons on the client's side, the seven days start on the date we offered for it.

Instead of cancelling, the client can move the session once, free of charge, up to 14 days before it takes place. Changes in the number of participants do not reduce the fee.

Part B · Private individuals

A contract for an individual session is concluded when we confirm your booking. You can cancel or move a session free of charge up to 24 hours before the appointment. For later cancellations or missed appointments we charge the session fee, unless you show that we incurred no loss or a significantly lower one. Sessions for people under 18 need the consent of a parent or guardian.

Right of withdrawal

If you are a consumer and book a session by email, online or by phone, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Isabel Burkhard, SATI, Anglerstraße 15, 80339 München, Germany, email contact@sati.earth) of your decision to withdraw from this contract by a clear statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but you don't have to. To meet the withdrawal deadline, it is enough to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you without undue delay and at the latest within 14 days from the day we receive your notice of withdrawal. We use the same means of payment you used, unless we expressly agree otherwise; you will not be charged any fees for the refund.

If you asked us to start the service during the withdrawal period, you pay us a reasonable amount for the part of the service already provided up to the moment you tell us about your withdrawal, in proportion to the full scope of the contract.

Your right of withdrawal ends early once the service has been fully provided, if you expressly asked us to start before the end of the withdrawal period and confirmed that you know you lose your right of withdrawal once we have fully performed the contract.

Model withdrawal form

If you want to withdraw from the contract, please fill in this form and send it back to us.

To Isabel Burkhard, SATI, Anglerstraße 15, 80339 München, Germany, contact@sati.earth:
I/we hereby withdraw from the contract concluded by me/us for the provision of the following service:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Part C · Open workshops

Tickets can be cancelled free of charge up to 7 days before the workshop. After that, the ticket can be passed on to another person at no cost, but is not refunded.

Open workshops take place on a fixed date and are leisure services. According to § 312g (2) no. 9 BGB, there is no statutory right of withdrawal for them. The cancellation terms above apply instead.

Final provisions

Cancellation by us

If a session cannot take place because of illness of the facilitator, force majeure or too few participants in an open workshop, we offer a new date or refund payments already made.

Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are only liable for breach of essential contractual obligations, limited to the foreseeable damage typical for this kind of contract.

Materials

Workshop materials, the SATI Framework and our programme designs remain our intellectual property. Participants may use materials for their own and internal purposes. Passing them on or using them commercially requires our written consent.

Confidentiality

What participants share in sessions stays in the room. We only use survey results in anonymised form, unless the client agrees otherwise.

Law

German law applies. For contracts with businesses, the place of jurisdiction is Munich. If any provision is invalid, the remaining provisions remain in effect.